RPA THAT ADAPTS TO YOUR NEEDS

ATTENDED AUTOMATION

Robotic Process Automation

Configure bot to work
together with the human

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UNATTENDED AUTOMATION

Robotic Process Automation

Fully automate by teaching
the robot how to do it

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ATTENDED AUTOMATION

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UNATTENDED AUTOMATION

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SEE HOW PEOPLE AND BOTS WORK TOGETHER:

On-demand data processing:

An employee starts a data-intensive task, triggering a bot. The bot logs in and collects data from multiple systems. The employee reviews the results and authorizes the bot to generate a report or update the data. Error-prone data processing tasks get a speed and quality lift.

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Virtual assistant:

An employee starts a task—such as dealing with an unsatisfied customer, the bot suggests questions for the agent to ask. As the agent and bot gather more information, the bot keeps making recommendations for the next best action. The bot helps the employee provide better service, and keeps the interaction aligned to your policies and processes.

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Guidance and assistance:

When an employee starts a task, they can trigger a bot to collect data from different databases and systems relevant to the task. Employees check the results and let their bots perform an action. When exceptions occur, employees easily take over control. Agents now can focus on the customer and provide better service.

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LET THE BOT DO IT FOR YOU:

Unlike attended automation, which runs on user workstations, unattended bots can be run on an organization’s servers at scheduled times 24/7/365. Unattended bots are often controlled by CoEs or are IT-driven as they can use free or virtual machines to get the workload done. Significant reduction in costs and increased ROI make it ideal for back office tasks.

 

Attended vs. unattended RPA
Explore the basics

Attended RPA

Handles tasks
for individual employees

Employees trigger and direct
a bot to carry out an activity

Employees trigger bots
to automate tasks as needed
at any time

Increases productivity and customer sat-
isfaction at call centers and other service
desk environments

WHAT
HOW
WHEN
WHY
Unattended RPA

Automates back-office
processes at scale

Provisioned based on
rules-based processes

Bots complete business processes without human intervention per a predetermined schedule

Frees employees from rote work, lowering costs, improving compliance, and accelerating processes

You choose the best bot for the process.
Attended bots: operate under your direction.
Unattended bots: follow your rules to complete processes automatically.